Good accessability and clear support

Our technology and maintenance service comes when you need it

Excellent service backed by availability, real customer support, understandable operating instructions and on-site service provided by service technicians – you find all this and more at LUNA.




You expect this service of us:

1. Comprehensive advice
Comprehensive advice – personally – directly on site or by phone, just as you wish. The individual consideration of your wishes is almost always possible. Request advice

2. Delivery & connection
We deliver the soft ice cream machine to the desired location and offer you assistance during installation and connection, of course. Any questions on connection?

3. Training & instruction
Our qualified sales staff and consultants will be pleased to offer training and instruction in the operation of a soft ice cream machine to you and your sales staff. We will teach you hints and tips, even regarding sales promotion relating to soft ice cream sales. Place an order training

4. Operating manual
The operating manual provides answers to each of your questions. It is easily accessible and understood.

5. Refresher courses
If required we can come to you to give your staff refresher courses.
Refresher courses request

6. Service hotline for your questions
Our service hotline will be pleased to answer your questions and will immediately eliminate smaller malfunctions. You will reach our service hotline 24 hours a day 365 days a year on +44 (0) 1702 297090.

7. On-site customer service
And if there should be a problem that cannot be solved by phone, we guarantee that our field technicians will be on site in the shortest possible time.