Quality and hygiene – brand promise kept

Quality assurance – practiced and documented by LUMEN

The demands on us as the developers and manufacturers of soft ice cream and milk shake machines are particularly high: Our customers, the operators of soft ice cream and milk shake machines want a technology that efficiently produces soft ice cream that is always fresh and has a particularly fine taste. In addition to the very low maintenance required in daily operation, our machines are at the same time subjected to the most stringent preventative hygiene measures. These are just a few of the many requirements that we have successfully fulfilled on a daily basis for some 50 years.

We have continued to keep our quality promise on a daily basis some 50 years

For the meet all these criteria we give our customers a quality promise with our LUNA brand.We have developed a patented technology classed as excellent in numerous tests. This stands for the highest standards of quality, hygiene and efficiency. For details of our tests, read here.

Quality starts in our heads

All LUNA employees live this quality promise, because they are the ones who fulfil that promise day by day. And quality starts in our head – in paying attention to what we are doing and by planning our daily activities. It also involves professional development, production, consultation, logistics, service and much more.

Our own highest quality standards determine our clear objectives

We monitor, measure and analyse the adherence to set quality standards – during each stage of the work. On the basis of customer surveys and internal audit we additionally ensure that our objectives relating to quality and customer service are achieved at all times.

Quality as an expression of top-rate performance

Particular quality and ongoing further development lead to innovations, special performance and top-rate performance. These factors are important success parameters not only for us but also for our customers and trade partners.