Data protection policy

We are pleased that you are interested in our company and our products and services respectively and would like that you also have no cause for concern in regard to the protection of your personal data when visiting our Internet pages.

The protection of your data is of importance to us
We take the protection of your personal data very seriously. The observance of the Data Protection Law is a matter of course for us.

We would like you to know when we are recording and processing which data and how we are using this. Technical and organizational measures have been taken to ensure that the provisions in connection with data protection are observed by us and also by external service providers.

Party responsible (also known as Controller)
LUMEN Gesellschaft mit beschränkter Haftung, Nährmittel- und Maschinenfabrik
Petzmannsberg 11
95326 Kulmbach
Phone: +49 (0)9221 / 893-0
Fax: +49 (0)9221 / 893-60

Personal data
Personal data is information on your identity. Included here are, for example, details such as name, address, telephone number or e-mail address.

For the use of our Internet pages, it is, in general, not necessary to have to divulge personal data.

In certain cases however, we require your name and your address together with other details, so that we can provide the services requested. We will point this out accordingly wherever necessary. This applies, for example, to sending information material or replying to individual questions.

In addition, we only record, process and use data which you have made available to us voluntarily or automatically by the use of the Internet (e.g. cookies, browser information).

If you make use of services, only such data will be recorded, processed and used which is required to fulfil the services.

Should we request more data from you, then this is voluntary information.

The recording, processing and use of personal data only takes place to fulfil the services or support requested and to ensure our own legitimate business interests.

Specified purpose use
We will record, process and use personal data made available to us online by you for the purposes communicated to you exclusively. Personal data will not be transferred to third parties without your agreement.

To maintain customer relations, it may also be necessary for us, or for a service provider commissioned by us, to record, process and use personal data to inform you of product offers which are useful for your business activities or to carry out online surveys to be in a better position to fulfil the requests and demands of our customers.

The recording, processing and use of personal data, as well as its transfer to governmental institutions and authorities which are entitled to receive such information, will only take place within the scope of the corresponding laws or as far as we are legally duty bound to do this as the result of a court order respectively.

Contact form / Contact
If you contact us via the contact form, you are then contacting our affiliated company 

Herons Way
Chester Business Park
Chester CH4 9QR
Telephone: +44 1244 893713

directly. The same applies if contact is made directly by e-mail to this affiliated company.

Should you contact our affiliated company via the contact form, it will process the details which are entered into the form mask. Our affiliated company will use these to provide the information desired or to carry out the services requested by you, e.g. support and advice on our product portfolio.

If contact is made by e-mail, the same applies to data transferred with your enquiry, should you contact us or our affiliated company directly.

Storage period
Personal data, which has been communicated to us via our Internet pages, will be stored until the purpose for which it has been entrusted to us has been fulfilled. Should trading and tax-based retention periods have to be observed, then the storage period can be up to 10 years for certain data.

Non-personal data which is recorded automatically
When our Internet pages are used, then the following data is stored for organizational and technical reasons: The names of the pages accessed by you, the name of the browser used by you and the name of your operating system, the date and the time of access, the search engine used by you, the names of downloaded files and your IP address.

We will evaluate this technical data anonymously and for statistical purposes only to continue to further optimize our Internet presence and to design our Internet services in an even more attractive way. This anonymous data will be stored separately from personal data on secured systems and allows no conclusions to be drawn in regard to an individual person. Your personal data and your privacy are therefore protected at all times.


a)    What exactly are cookies?
Cookies are small pieces of information which are stored on your computer, tablet or mobile phone when Internet pages are visited and which, in general, are used for a more effective design of Internet pages. Some cookies (Session Cookies) are deleted automatically when the browser is closed, others (Persistent Cookies or Tracking Codes) are archived on the corresponding hardware until a certain expiration date or until the temporary memory of your browser has been emptied and enable us to be able to identify you as a repeated visitor to our Internet pages. The majority of Internet browsers accept cookies automatically. However, with simple clicking, you can change the settings of your browser if you do not wish this. More detailed information on cookies can be found at

b)    Why are cookies used by us?
We use cookies to:

-    guarantee a secure Internet environment
-    check our website performance and improve the user-friendliness as well as the online experience for our customers

We do not use cookies to track your Internet activities outside the Internet pages maintained by us.

The types of cookies named following are used by us to be better able to judge the way our online services are used by our customers and to configure our services in a better way. As a result, we can recognize, for example, when a process is too complex and the users discontinue the process for this reason. With this knowledge, the process steps can be simplified and configured in a more customer-orientated manner.

c)    Which types of cookie exist?

Type of cookie Intended purpose
Session Cookies Are deleted after the browser has been closed. Serve to capture the navigation as well as the dwell time on the Internet pages and to keep your login active during the session.
Tracking Codes Do not contain any personal data. Capture from where the page view has taken place, which search engine has been used, which link has been clicked and which key word has been selected and pinpoints the location of the user at the time of the page view. Capture the number of visits as well as the duration of the first, the current and the previous visit. These cookies only record visits to the Internet pages maintained by us and are not activated during visits to other Internet pages.

d) Legal basis
The legal basis for the use of cookies is provided by point (f) of Article 6(1) GDPR. Only the Internet protocol address is stored here – no other personal data.

e) Deletion of cookies
We provide some online features to you which should make your visit to our Internet pages as comfortable as possible. These only function with the support of cookies, however. You can delete the cookies inserted for our Internet pages. In this case however, your individual data and contents, including your cookie settings, will be lost and you will not be recognized as a returning visitor when you next view our Internet pages. Please observe here, however, that, for an unhindered navigation on our Internet pages, several ‟basicˮ cookies are indispensable. In addition, these cookies are only used by us to check the efficiency of the Internet pages and to capture the visitor frequency.

Google Analytics with anonymization function
We use Google Analytics on our site, a web analysis service of the company Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, in the following called ‟Google”. Google Analytics uses so-called ‟cookies”, text files which are stored on your computer and thus enable an analysis of the use of the website by you.

The information generated by these cookies, for example, time, place and frequency of your visit to the website including your IP address, are transferred to Google in the USA and stored there.

On our website, we use Google Analytics with the addition "_gat._anonymizeIp". In this case, your IP address is already abbreviated by Google within the member states of the European Union or in other contracting states of the Treaty on the European Economic Area and thus becomes anonymous.

Google will use this information to evaluate your use of our site, to compile reports for us on the activities on the website and to provide other services connected to the use of the website and the Internet. Google will also possibly transfer this information to third parties should this be legally prescribed or should third parties process this data on behalf of Google.

By its own account, Google will definitely not form a connection between your IP address and other data from Google. You can prevent the installation of the cookies by means of a corresponding setting of your browser software; but we would like to point out, however, that in this case, you may possibly not be able to make use of all the functions of our website to their full extent.

Moreover, Google offers a deactivation add-on for the most common browsers which gives you more control over which data is being recorded by Google in regard to the websites accessed by you. The add-on informs the JavaScript (ga.js) from Google Analytics that no information on the visit to the website is to be transferred to Google Analytics. But the deactivation add-on for browsers from Google Analytics does not prevent information being transferred to us or to other web analysis services possibly used by us. Further information on the installation of the browser add-on can be found at the following link:

If you visit our site via a mobile device (smartphone or tablet), you have to click this link instead to disable tracking by Google Analytics within this website in future. This is also possible as an alternative to the above browser add-on. By clicking the link, an opt-out cookie will be placed in your browser which is only valid for this browser and this domain. Should you delete the cookies in this browser, then the opt-out cookie will also be deleted, so that you have to click the link once again.

Should you have given consent for your web and app browser history to be linked to your Google account by Google and information from your Google account to be used to personalize advertisements, Google will use your data together with data from Google Analytics to create target group lists for cross-device remarketing. For this, your Google-authenticated ID on our website will initially be recorded by Google Analytics which is linked to your Google account (i.e. personal data). Subsequently, your ID will be temporarily linked by Google Analytics to your Google Analytics data to optimize our target groups.

Should you not agree to this, then you can turn this off by means of corresponding settings in the area of ‟My account” of your Google account.

Integration of services and contents of third parties
It may be that, within this online service, contents of third parties, such as videos from YouTube, map material from Google Maps, RSS feeds or graphics, for example, are integrated from other Internet pages.

This always assumes that the providers of these contents (in the following called ‟third party providersˮ) detect the IP address of the users. For, without the IP address, the third party providers could not send the contents to the browser of the respective user. The IP address is therefore necessary for the presentation of these contents.

Google Maps
Our Internet pages use the Google Maps API to present geographic information visually. When using Google Maps, also data on the use of the Maps functions by visitors to the Internet pages is recorded, processed and used by Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). More detailed information on the processing of data by Google can be taken from the Data Protection Policies from Google which you can access at

Information on the location of the Web server
Processing of the data, which we obtain via our Internet pages, takes place on servers in Germany.

We have taken technical and organizational security measures to protect your personal data against loss, destruction, manipulation and unauthorized access.

Amendment of this data protection policy
We reserve the right to amend our data protection policy, insofar as this is required as a result of new technology. Please make sure that you have the current version available. Should fundamental amendments be made to this data protection policy, we will announce these on our website.

Affected rights
Please contact us at any time if you would like information on which personal data is stored by us or should you wish to have this corrected or deleted. In addition, you have the right to restriction of processing (Article 18 GDPR), the right to object to the processing (Article 21 GDPR) as well as the right to data portability (Article 20 GDPR). In these cases, please contact our Data Protection Officer directly whose contact details can be found in the following under "Data Protection Officer".

Data Protection Officer
All people interested in and visitors to our Internet pages can contact our Data Protection Officer at:

Mr Christian Volkmer
Projekt 29 GmbH & Co. KG
Ostengasse 14
93047 Regensburg
Tel.: +49 941 2986930
Fax: +49 941 29869316

Should our Data Protection Officer be unable to respond to your request satisfactorily, then you still have the right of complaint to the Supervisory Authority for Data Protection responsible for you.

Last update: March 2019